Natalya Pletneva - Резюме Турлидер

I am an experienced travel professional with a strong background in customer service, booking management, and client relations. Currently working as a Travel Agent, I specialize in creating personalized travel experiences—from leisure and business trips to group tours. I combine hands-on operational skills with a deep passion for exploring new destinations (40+ countries and counting). In April 2026, I will be leading a Russian‑speaking group on a 12‑day cruise from Shanghai to South Korea and Japan as a Tour Leader for Infoflot, one of Russia’s leading cruise operators. This role reflects my ability to manage complex itineraries and provide exceptional on‑the‑ground support.

Samara State University of Architecture and Civil Engineering, Samara Environmental Engineering 2013 · Specialist Degree Samara State Transport University, Samara Translator in Professional Communication (Eng) 2013 · Specialist Degree

Personalized travel planning and itinerary design Booking management: flights, hotels, tours, transfers (Russian Express, Pegas, FUN&SUN, Anex, etc.) Visa and entry permit processing Client support from booking to post‑trip follow‑up Crisis resolution (lost luggage, missed connections, urgent permits) Upselling and client retention (30% increase in repeat bookings) CRM systems (U‑ON, Qui‑Quo), Microsoft Office, AI tools (ChatGPT, DeepSeek) Market analysis and sales optimization Business correspondence and negotiations in English Fluent English (C1) and native Russian

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Personal qualities & skills

Detail‑oriented and meticulous in document handling

Experienced in structuring information and creating clear presentations

Comfortable with public speaking and presenting

Skilled in business correspondence in both Russian and English

Languages

Russian – native

English – C1 (Advanced)

Chinese – beginner (currently learning)

About me

Visited 40+ countries, including the USA, European islands, and Southeast Asia

Deep personal passion for travel, understanding traveler needs from first‑hand experience

Open to business trips, fieldwork, and flexible schedules

Interests

Dance, yoga

Reading fiction and non‑fiction

Contacts

Telegram: @kispupsik

Instagram: @mspletneva