Досвід роботи:
Hello there, my name is Vika, and I’ve spent the last 4 years working in player support at Riot Games, helping players with everything from technical issues to account and gameplay questions.
Освіта:
Vocational school, hotel service
Професійні та інші навички:
Working with KPIs, Zendesk. Player Support, Riot Games - - VALORANT, League of Legends, WildRift. - Provided support in Russian and English - Worked with internal knowledge bases to nd accurate solutions and provide consistent support to players. - Investigated technical, account, and gameplay-related issues, including identifying possible root causes. - Escalated more complex cases to relevant internal teams (QA, engineering,) and followed up when needed. - Supported players from dierent regions, adapting communication style depending on the situation. - Handled a steady volume of support tickets while maintaining quality standards. - Maintained high player satisfaction (CSAT) scores.
Додатково:
At the moment, I'm considering other opportunities in a similar field that involve the possibility of relocating to another country (as part of the company's offer).
