Viktoriia Khaidarova - Резюме Technical support (relocation), or any other work in the same field

Hello there, my name is Vika, and I’ve spent the last 4 years working in player support at Riot Games, helping players with everything from technical issues to account and gameplay questions.

Vocational school, hotel service

Working with KPIs, Zendesk. Player Support, Riot Games - - VALORANT, League of Legends, WildRift. - Provided support in Russian and English - Worked with internal knowledge bases to nd accurate solutions and provide consistent support to players. - Investigated technical, account, and gameplay-related issues, including identifying possible root causes. - Escalated more complex cases to relevant internal teams (QA, engineering,) and followed up when needed. - Supported players from dierent regions, adapting communication style depending on the situation. - Handled a steady volume of support tickets while maintaining quality standards. - Maintained high player satisfaction (CSAT) scores.

Англійська

At the moment, I'm considering other opportunities in a similar field that involve the possibility of relocating to another country (as part of the company's offer).