Daria Kalukova - Резюме Inventory Control, Data Analytics

October 2024 – Present (1 year 9 months) MAGNIT, Retail Network (Top-tier FMCG & Grocery Retailer) Position: Inventory Analyst / Data & Process Analyst Key Achievements: - Root Cause Investigation: Led complex investigations into high-volume stock discrepancies and major product losses, successfully identifying operational gaps and structural supply chain errors. - Process Automation: Streamlined repetitive inventory reporting by developing advanced Excel templates, reducing data processing time for the team. Responsibilities & Tech Stack: - Data Management (Oracle & SQL): Actively query and extract large-scale transactional data from Oracle databases, validating data integrity and matching physical warehouse stock with system records. - Advanced Data Analytics (Excel, Power BI): Build complex data models, dashboards, and analytical reports using Excel (VLOOKUP, INDEX/MATCH, Pivot Tables, advanced formulas) and Power BI to track key inventory metrics (KPIs) and shrinkage trends.- - Discrepancy & Loss Analysis: Analyze end-to-end product movement workflows, classify systemic errors, and deliver actionable insights to cross-functional departments to mitigate future financial losses. - Audit & Cycle Counting: Plan, execute, and analyze targeted selective inventory audits based on data-driven anomaly detection. - Team Supervision: Supervised and mentored junior inventory staff, ensuring adherence to data entry standards and operational analytics procedures. January 2023 – April 2024 (1 year 4 months) MUIR (Medical University of Innovation and Renovation) – Continuing Professional Education Provider Position: Senior Account Manager / Senior Sales Representative (Niche: Medicine & Construction) - B2B & B2C Sales: Managed end-to-end sales cycles and drove revenue growth in high-value niches, specifically Medical and Construction professional training. - Client Consultation: Provided expert-level consultations to prospective clients, aligning training programs with their professional and licensing goals. - End-to-End Account Management: Delivered full-cycle client support from the initial touchpoint through to successful graduation, ensuring high customer satisfaction and retention. - Relationship Building: Established long-term partnerships with corporate clients, managing contract compliance and driving repeat business. - Cross-Functional Collaboration: Coordinated with the educational department to ensure smooth delivery of services and resolve client inquiries effectively. December 2022 – October 2023 (11 months) Yandex Market (Leading E-commerce Platform & Marketplace) Position: Customer Support Specialist / Customer Success Representative - Inbound Communications: Managed high-volume inbound calls and digital inquiries, maintaining top-tier customer satisfaction (CSAT) scores. - B2C & B2B Issue Resolution: Handled complex cases for both end-consumers and marketplace partners, successfully resolving disputes, logistics issues, and technical glitches. - CRM Management: Processed and tracked customer tickets within the internal CRM system, ensuring strict adherence to Service Level Agreements (SLAs). - Multi-Channel Support: Utilized omni-channel support tools to provide rapid, accurate, and empathetic assistance to platform users. - Feedback Loop: Documented recurring user pain points and system bugs, escalating them to the product team to improve overall marketplace usability. October 2021 – June 2022 (9 months) MUIR (Medical University of Innovation and Renovation) – Continuing Professional Education Provider Position: Senior Sales Specialist (Niche: Medicine & Construction) Key Achievements: - Top Performer Award: Won the company-wide competition for the fastest sales quota completion. - Consistent Overachievement: Monthly sales target delivery at 120%+ of the planned KPI. - Flawless Track Record: Maintained a 100% success rate by consistently meeting or exceeding all monthly and quarterly sales quotas throughout the entire tenure. Responsibilities: - Client Acquisition & Consulting: Managed high-value B2B and B2C client relationships within the Medical and Construction sectors, providing tailored educational solutions. - End-to-End Account Management: Guided clients through the entire lifecycle, from initial consultation and contract signing to successful program completion. - Pipeline Management: Maintained a healthy sales pipeline, effectively converting warm leads into long-term corporate accounts. October 2020 – September 2021 (1 year) SrochnoDengi (Microfinance & Consumer Lending Company) Position: Financial Services Specialist / Loan Officer - Client Consulting & Sales: Provided expert consultations on consumer loan terms and successfully cross-sold alternative financial products and value-added services. - Loan Processing: Managed end-to-end loan application workflows, including data verification, risk assessment compliance, and contract execution. - Cash Management & Operations: Handled daily cash desk operations, processed cash/cashless transactions, and maintained strict adherence to financial security regulations. - Financial Documentation: Prepared and managed comprehensive cash flow, accounting, and closing documents with 100% accuracy. - Customer Relationship Management: Maintained high customer service standards, building trust and ensuring compliance with company policies and financial lending standards.

Bachelor’s Degree in Business Management - Russian International Academy for Tourism (RIAT) - Graduation Year: 2022 - Key Coursework: Operations Management, Business Analytics, Project Management, Strategic Planning.

Data Analytics: Advanced Excel (Formulas, Pivot Tables, VLOOKUP), SQL (learning), Power BI (learning). Databases & Systems: Oracle DB, CRM systems. Inventory & Operations: Inventory Auditing, Root Cause Investigation, Supply Chain Analytics, Process Optimization. Languages: English (Upper-Intermediate / B2), Russian (Native). Key Competencies: Cross-cultural Communication, International Experience (USA, Bulgaria, Thailand), Problem Solving, Adaptability.

Английский

Relocation: Ready for relocation and open to international opportunities.

Work Format: Hybrid, Remote roles.

Key Strengths: Strong adaptability, global mindset, and hands-on international experience (lived and interned in the USA, Bulgaria, and Thailand).

Availability: Ready to start within 2–4 weeks upon job offer.