Daria Kalukova - Резюме Inventory Control, Data Analytics

October 2024 – Present (1 year 9 months)

MAGNIT, Retail Network (Top-tier FMCG & Grocery Retailer)
Position: Inventory Analyst / Data & Process Analyst

Key Achievements:
- Root Cause Investigation: Led complex investigations into high-volume stock discrepancies and major product losses, successfully identifying operational gaps and structural supply chain errors.
- Process Automation: Streamlined repetitive inventory reporting by developing advanced Excel templates, reducing data processing time for the team.

Responsibilities & Tech Stack:
- Data Management (Oracle & SQL): Actively query and extract large-scale transactional data from Oracle databases, validating data integrity and matching physical warehouse stock with system records.
- Advanced Data Analytics (Excel, Power BI): Build complex data models, dashboards, and analytical reports using Excel (VLOOKUP, INDEX/MATCH, Pivot Tables, advanced formulas) and Power BI to track key inventory metrics (KPIs) and shrinkage trends.-
- Discrepancy & Loss Analysis: Analyze end-to-end product movement workflows, classify systemic errors, and deliver actionable insights to cross-functional departments to mitigate future financial losses.
- Audit & Cycle Counting: Plan, execute, and analyze targeted selective inventory audits based on data-driven anomaly detection.
- Team Supervision: Supervised and mentored junior inventory staff, ensuring adherence to data entry standards and operational analytics procedures.



January 2023 – April 2024 (1 year 4 months)

MUIR (Medical University of Innovation and Renovation) – Continuing Professional Education Provider
Position: Senior Account Manager / Senior Sales Representative (Niche: Medicine & Construction)

- B2B & B2C Sales: Managed end-to-end sales cycles and drove revenue growth in high-value niches, specifically Medical and Construction professional training.
- Client Consultation: Provided expert-level consultations to prospective clients, aligning training programs with their professional and licensing goals.
- End-to-End Account Management: Delivered full-cycle client support from the initial touchpoint through to successful graduation, ensuring high customer satisfaction and retention.
- Relationship Building: Established long-term partnerships with corporate clients, managing contract compliance and driving repeat business.
- Cross-Functional Collaboration: Coordinated with the educational department to ensure smooth delivery of services and resolve client inquiries effectively.



December 2022 – October 2023 (11 months)

Yandex Market (Leading E-commerce Platform & Marketplace)
Position: Customer Support Specialist / Customer Success Representative

- Inbound Communications: Managed high-volume inbound calls and digital inquiries, maintaining top-tier customer satisfaction (CSAT) scores.
- B2C & B2B Issue Resolution: Handled complex cases for both end-consumers and marketplace partners, successfully resolving disputes, logistics issues, and technical glitches.
- CRM Management: Processed and tracked customer tickets within the internal CRM system, ensuring strict adherence to Service Level Agreements (SLAs).
- Multi-Channel Support: Utilized omni-channel support tools to provide rapid, accurate, and empathetic assistance to platform users.
- Feedback Loop: Documented recurring user pain points and system bugs, escalating them to the product team to improve overall marketplace usability.



October 2021 – June 2022 (9 months)

MUIR (Medical University of Innovation and Renovation) – Continuing Professional Education Provider
Position: Senior Sales Specialist (Niche: Medicine & Construction)

Key Achievements:
- Top Performer Award: Won the company-wide competition for the fastest sales quota completion.
- Consistent Overachievement: Monthly sales target delivery at 120%+ of the planned KPI.
- Flawless Track Record: Maintained a 100% success rate by consistently meeting or exceeding all monthly and quarterly sales quotas throughout the entire tenure.

Responsibilities:
- Client Acquisition & Consulting: Managed high-value B2B and B2C client relationships within the Medical and Construction sectors, providing tailored educational solutions.
- End-to-End Account Management: Guided clients through the entire lifecycle, from initial consultation and contract signing to successful program completion.
- Pipeline Management: Maintained a healthy sales pipeline, effectively converting warm leads into long-term corporate accounts.



October 2020 – September 2021 (1 year)

SrochnoDengi (Microfinance & Consumer Lending Company)
Position: Financial Services Specialist / Loan Officer

- Client Consulting & Sales: Provided expert consultations on consumer loan terms and successfully cross-sold alternative financial products and value-added services.
- Loan Processing: Managed end-to-end loan application workflows, including data verification, risk assessment compliance, and contract execution.
- Cash Management & Operations: Handled daily cash desk operations, processed cash/cashless transactions, and maintained strict adherence to financial security regulations.
- Financial Documentation: Prepared and managed comprehensive cash flow, accounting, and closing documents with 100% accuracy.
- Customer Relationship Management: Maintained high customer service standards, building trust and ensuring compliance with company policies and financial lending standards.

Bachelor’s Degree in Business Management
- Russian International Academy for Tourism (RIAT)
- Graduation Year: 2022
- Key Coursework: Operations Management, Business Analytics, Project Management, Strategic Planning.

Data Analytics: Advanced Excel (Formulas, Pivot Tables, VLOOKUP), SQL (learning), Power BI (learning).

Databases & Systems: Oracle DB, CRM systems.

Inventory & Operations: Inventory Auditing, Root Cause Investigation, Supply Chain Analytics, Process Optimization.

Languages: English (Upper-Intermediate / B2), Russian (Native).

Key Competencies: Cross-cultural Communication, International Experience (USA, Bulgaria, Thailand), Problem Solving, Adaptability.ExcelPower BI

Англійська

Relocation: Ready for relocation and open to international opportunities.

Work Format: Hybrid, Remote roles.

Key Strengths: Strong adaptability, global mindset, and hands-on international experience (lived and interned in the USA, Bulgaria, and Thailand).

Availability: Ready to start within 2–4 weeks upon job offer.