Yana Shilkina - Резюме Project Technical Lead

Project Technical Lead Jan 2024 - to present Yandex, Remote Russia-based technology company operating a broad digital ecosystem, comparable to Google. ● Designed and deployed ML classification, RAG-based responses, and customer-data enrichment, automating 32% of complaint-related traffic and reducing support workload by 13%, saving RUB 13.3M annually. ● Scaled CRM across 10 products serving 12K users and processing 6.7M tickets per month, migrating 21,619 cases with zero downtime. ● Led 5 direct reports and functionally managed 12 specialists, hiring 4 and maintaining delivery during restructuring. ● Audited 6,974 routing rules and standardized 20 ticket bots through 150+ releases, removing 75%+ of obsolete rules and preparing migration to BPMS. ● Optimized notification and routing workflows, accelerating processing of long-running requests by 6 times and other requests by 36 times and routing checks by 14.5× ● Coordinated the rollout of PIN-based access, 2FA, and standardized roles, resolving 85% of defects before production. Technical Project Manager Oct 2023 - Jan 2024 ● Built a cross-functional delivery process from scratch across 33 teams, tripling monthly throughput to 60-70 tasks and reaching a peak of 83. ● Redesigned classification and coordinated refactoring, reducing code by 40% and increasing release frequency by 150%. ● Revised the CRM role model, increasing authorized specialists by 50%. ● Promoted to Project Technical Lead after taking over team and platform delivery when the previous lead left. Technical Project Manager Jan 2022 - Aug 2023 Accenture, Russia, Moscow Technology consulting and digital transformation company, comparable to Deloitte. ● Directed 3-5 concurrent SAP and non-SAP localization projects with teams of 10-15 and budgets of RUB 47M-2.5B, leading 4 of 5 strategies through successful cutover. ● Set up a Service Desk function and core ITSM processes from scratch, reducing incident response time by 30%. ● Developed a technology assessment methodology, securing approval for 50+ solutions and enabling 25+ deployments. ● Standardized infrastructure assessment, vendor selection, and Minimum Viable Infrastructure planning, creating a reusable framework for subsequent projects. Senior Analyst Aug 2021 - Jan 2022 ● Developed 20+ TCO calculators covering RUB 11.5B - 88% of total IT costs, supporting a 28% budget reduction. ● Introduced a product-based operating model across 50+ products and 130 services, forming 15 teams and training 20+ specialists. ● Designed a high-level CMDB and resource-service model, assessing implementation and ownership costs to support platform selection and IT cost allocation.

Russian Foreign Trade Academy, Bachelor’s Degree in Management, 2020Russian Foreign Trade Academy

Technical Project Management, Delivery Management, Stakeholder Management, Risk Management, Dependency Management, SDLC, Release Management, Systems Integration, REST APIs, Cloud Fundamentals, Infrastructure Migration, CI/CD, ITSM, AI/ML Automation, RAG, SQL, Team Leadership, Cross-Functional Collaboration, Problem Solving, Agile.

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PROJECT WORK
Project Technical Lead May 2026 - to present
Personal Finance Platform, Remote
Self-hosted platform for budgeting, investments, and financial planning.
● Built a self-hosted finance MVP from scratch in 6 weeks with AI-assisted development, covering budgeting, investments, savings, and analytics.
● Architected a React/TypeScript and FastAPI/PostgreSQL platform with 5 data integrations, enabling automated multi-currency portfolio updates with cascading fallback across market-data sources.
● Implemented CI/CD, automated tests, broker-token encryption, and backups, reducing operational risk and securing financial data.