Досвід роботи:
1) Customer Care Representative at Wix:
- Supported users across global markets, primarily the US, UK, and Canada through live calls, chats, and posts.
- Coordinated with third-party payment providers, including Stripe and PayPal, to complete manual account verification and track KYC and compliance issues in Jira.
- Guided users in building and customizing websites in the Wix Editor, helping move requests from issue identification to resolution.
- Investigated and resolved issues related to company products, integrated marketing and SEO services, and local applications.
- Trained and mentored over 100 new company employees on customer service best practices, enhancing team performance and service quality.
2) Team Supervisor at IT Develop Corp:
- Supervised the team's daily performance, monitored key metrics, and ensured monthly KPIs were consistently achieved.
- Coordinated with the U.S.-based manufacturers to process dropshipping orders.
- Collaborated with freight forwarders and shipping carriers to investigate and resolve lost or delayed shipments.
- Calculated sales tax, reviewed tax exemption certificates, and communicated with the IRS regarding tax-related matters.
- Coordinated the Return Merchandise Authorization (RMA) process, including product returns and replacements.
- Processed both domestic and international export orders.
Освіта:
1)Master’s degree
Bohdan Khmelnytsky National
University of Cherkasy
09/2020 - 12/2021 Cherkasy, Ukraine
Germanic languages and literatures
(including translation), primary -
English
2)Bachelor's Degree
Volodymyr Vynnychenko Central
Ukrainian State Pedagogical
University
09/2016 - 06/2020
Kropyvnytskyi, Ukraine
Philology (Applied Linguistics
(English Language) and Germanic
Languages and Literatures
Професійні та інші навички:
-Agile Methodologies, -Stakeholder Communication, -Risk Management, -Project Coordination, -Cross-functional Collaboration, -Team Coordination, -Training and Mentoring, -Conflict Resolution Time Management, -Microsoft Office, -Google Workspace, -AI Tools (ChatGPT, Gemini, Claude)
Володіння мовами:
Английский
Додатково:
TRAINING / COURSES:
Project Management Course
with AI
Hillel IT School | 04/2026 - 07/2026
CERTIFICATIONS:
Scrum Fundamentals Certified
(SFC™)
SCRUMstudy | 04/2026
