Nadiia Kondratenko - Резюме Junior Project Manager

1) Customer Care Representative at Wix: - Supported users across global markets, primarily the US, UK, and Canada through live calls, chats, and posts. - Coordinated with third-party payment providers, including Stripe and PayPal, to complete manual account verification and track KYC and compliance issues in Jira. - Guided users in building and customizing websites in the Wix Editor, helping move requests from issue identification to resolution. - Investigated and resolved issues related to company products, integrated marketing and SEO services, and local applications. - Trained and mentored over 100 new company employees on customer service best practices, enhancing team performance and service quality. 2) Team Supervisor at IT Develop Corp: - Supervised the team's daily performance, monitored key metrics, and ensured monthly KPIs were consistently achieved. - Coordinated with the U.S.-based manufacturers to process dropshipping orders. - Collaborated with freight forwarders and shipping carriers to investigate and resolve lost or delayed shipments. - Calculated sales tax, reviewed tax exemption certificates, and communicated with the IRS regarding tax-related matters. - Coordinated the Return Merchandise Authorization (RMA) process, including product returns and replacements. - Processed both domestic and international export orders.

1)Master’s degree Bohdan Khmelnytsky National University of Cherkasy 09/2020 - 12/2021 Cherkasy, Ukraine Germanic languages and literatures (including translation), primary - English 2)Bachelor's Degree Volodymyr Vynnychenko Central Ukrainian State Pedagogical University 09/2016 - 06/2020 Kropyvnytskyi, Ukraine Philology (Applied Linguistics (English Language) and Germanic Languages and Literatures

-Agile Methodologies -Scrum -Jira -Confluence -Stakeholder Communication -Risk Management -Project Coordination -Cross-functional Collaboration -Team Coordination -Training and Mentoring -Conflict Resolution Time Management -Microsoft Office -Google Workspace -AI Tools (ChatGPT, Gemini, Claude)

Английский

TRAINING / COURSES:

Project Management Course
with AI
Hillel IT School | 04/2026 - 07/2026

CERTIFICATIONS:

Scrum Fundamentals Certified
(SFC™)
SCRUMstudy | 04/2026