Chat Support Agent
- 1200 $
- Вірменія
- 17-10-2026
Контактна особа: Isahak Bunatyan
Країна проживання: Вірменія
Вік: 29
Спеціальність: Онлайн-консультант
Стаж роботи: 3–5 років
Телефон:
Досвід роботи:
Ringo Ponchik & Pirazhki Company | Yerevan, Armenia —
Technical Operations & Call Center Manager
Technical Operations & Call Center Manager
Освіта:
Operations & Logistics:
Dispatch Management, SLA
Compliance, Root Cause
Analysis, Process
Optimization, Incident
Handling, Supply Chain
Coordination.
Software & Tools: Microsoft
Office Suite (Excel, Word,
PowerPoint), Data Analysis,
Basic Reporting Tools.
Soft Skills: Problem Solving,
Crisis Management, Team
Leadership, Training &
Onboarding.
Dispatch Management, SLA
Compliance, Root Cause
Analysis, Process
Optimization, Incident
Handling, Supply Chain
Coordination.
Software & Tools: Microsoft
Office Suite (Excel, Word,
PowerPoint), Data Analysis,
Basic Reporting Tools.
Soft Skills: Problem Solving,
Crisis Management, Team
Leadership, Training &
Onboarding.
Професійні та інші навички:
Coordinated daily call center and dispatch operations, ensuring
strict adherence to response time SLAs and quality standards.
Analyzed performance metrics and workflow bottlenecks,
executing a process redesign that reduced average
delivery/fulfillment times by 30%.
Handled complex customer and operational escalations, identifying
root causes to prevent recurring issues.
Managed end-to-end recruitment, onboarding, and workflow
training for 15+ team members.
Standardized internal communication protocols and introduced
performance-based incentive frameworks, boosting productivity
and retention.Робота з клієнтамиРобота з великим обсягом інформації
strict adherence to response time SLAs and quality standards.
Analyzed performance metrics and workflow bottlenecks,
executing a process redesign that reduced average
delivery/fulfillment times by 30%.
Handled complex customer and operational escalations, identifying
root causes to prevent recurring issues.
Managed end-to-end recruitment, onboarding, and workflow
training for 15+ team members.
Standardized internal communication protocols and introduced
performance-based incentive frameworks, boosting productivity
and retention.Робота з клієнтамиРобота з великим обсягом інформації
Володіння мовами:
Англійська
Додатково:
Results-driven Operations and Dispatch Manager
with 7+ years of experience leading high-volume logistics, call center workflows, and delivery
operations. Proven track record of optimizing supply chains, enforcing SLA compliance, resolving
critical escalations, and managing cross-functional teams to drive efficiency and reduce fulfillment
times.
with 7+ years of experience leading high-volume logistics, call center workflows, and delivery
operations. Proven track record of optimizing supply chains, enforcing SLA compliance, resolving
critical escalations, and managing cross-functional teams to drive efficiency and reduce fulfillment
times.
