Менеджер підтримки - Мехіко
Зарплата 450 $ - Front Desk Helpers

Hi! Thank you for your interest in the vacancy

Front Desk Helpers company was founded in 2015 and is a leading hi-tech outsourcing company in the USA, with a global pool of over 100 employees. We provide top-quality specialists, HR management, and outsourcing solutions to businesses worldwide. We are currently looking for a remote customer support agent in one of our projects - a New York home care agency. Our clients are seniors who are in need of assistance from home health aides. Our task is to organize and control the quality of home care services for seniors.

If you know how to work with people, listen to their needs, coordinate their actions, and have decision-making and planning skills — you will enjoy the position. We have a strong supportive team and a supervisor who has a reputation as a demanding, yet executive person.

The skills you should have:

• Spoken and written English and Russian languages minimum on Upper-Intermediate level.
• Computer skills (Gmail, Excel, CRM, work with files in different formats).
• Your own computer and access to the internet.
• Ability to multitask and prioritize.
• Experience in the customer support field is a plus.
• High level of stress resistance.

What is the work schedule:

Fri 6 pm - 11 pm EST, Sat and Sun 3 pm - 11 pm EST, plus all American national holidays (like Memorial Day, 4th of July, Christmas and New Year). First few months the schedule will be 9 am - 5 pm EST to get adjusted.

What we offer:

• We provide 2 weeks of training for new employees, who are paid 4$ per hour during training and the usual rate is 6$ per hour. We pay in USD
• Work in an experienced team, under the supervision of a manager.
• Ability to work remotely in the afternoon hours.
• Paid vacation after one year of employment.
• Bonus system as a way for employees to express appreciation to each other.
• We provide our employees with IP phones, as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
• Open-minded management, who are easy to contact.
• Equal opportunities for people of any age, gender, or nationality.
• Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation etc.

What would be your responsibilities:

• Control home health aides on their visits to patients in CRM system.
• Talk to patients and home attendants over the phone to assist in resolving any questions they have.
• Communicate with hospitals, adult daycare centers, rehab centers, and patients' relatives.
• Search for home attendants in our database for replacements in case of sick leaves, days off, vacations, and refusals.
• Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
• Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.

To apply for the position, send your CV in English to hr@frontdeskhelpers.com