горничная , ресепшионист , официант
Рабочие специальности
Опыт работы:
Hotel Receptionist/Guest Services
Delivered exceptional customer service by assisting guests with check-ins and check-outs
Answered inquiries, resolved complaints, and provided detailed information about hotel services
Managed reservations and coordinated guest services with other departments
Ensured guest satisfaction through personalized service, anticipating needs and preferences
Assisted with front desk operations, including cash handling and billing
Worked closely with the housekeeping team to maintain efficient operations
Assisted with inventory management, including restocking of cleaning supplies and linens
Provided assistance to guests with special requests, ensuring their comfort and satisfaction
Current Position
Currently working in a different field, applying skills developed through previous hospitality experience
Образование:
Education
Sapienza Università di Roma
Master’s Degree in Fashion Studies (Scienze della Moda)
Graduated: 2022
Advanced knowledge of fashion theory, design, and marketing
Developed key skills in creativity, project management, and industry analysis
Bachelor’s Degree in Kazakhstan
Профессиональные и другие навыки:
Skills
Languages:
English (Fluent)
Russian (Fluent)
Kazakh (Native)
Italian (Intermediate)
Key Skills:
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks efficiently and effectively
Adaptability to different work environments
Team-oriented with a proactive and positive attitude
Дополнительно:
Passionate about working in Italy, where I have lived and developed a deep appreciation for the culture and lifestyle