Karina Sailau - Резюме горничная , ресепшионист , официант

Hotel Receptionist/Guest Services Delivered exceptional customer service by assisting guests with check-ins and check-outs Answered inquiries, resolved complaints, and provided detailed information about hotel services Managed reservations and coordinated guest services with other departments Ensured guest satisfaction through personalized service, anticipating needs and preferences Assisted with front desk operations, including cash handling and billing Worked closely with the housekeeping team to maintain efficient operations Assisted with inventory management, including restocking of cleaning supplies and linens Provided assistance to guests with special requests, ensuring their comfort and satisfaction Current Position Currently working in a different field, applying skills developed through previous hospitality experience

Education Sapienza Università di Roma Master’s Degree in Fashion Studies (Scienze della Moda) Graduated: 2022 Advanced knowledge of fashion theory, design, and marketing Developed key skills in creativity, project management, and industry analysis Bachelor’s Degree in Kazakhstan

Skills Languages: English (Fluent) Russian (Fluent) Kazakh (Native) Italian (Intermediate) Key Skills: Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to manage multiple tasks efficiently and effectively Adaptability to different work environments Team-oriented with a proactive and positive attitude

-

Passionate about working in Italy, where I have lived and developed a deep appreciation for the culture and lifestyle