Tretyakov Igor - Резюме Logistics manager or Quality manager in a logistics company.

Quality Coordinator World Courier Limited 2019 – Present • Managing local working instructions, SOPs etc. as applicable • Assisting in purchasing, qualification and set up of technical equipment • Assessment of quality related activities/ non-conformances on local Level • Scheduling client audits and coordination the audit agenda • Coordination of Local CAPAs, Change and Risk management activities • Establishing appropriate training material and conduct training for General Quality topics. • Coordination of the ISO 9001 and ISO 14001 audit programs in the country Temperature Control Specialist World Courier Limited 2016 - Present • Monitored and controlled of temperature controlled shipments under special care • Handled Customer Inquiries with special requests on temperature control • Monitored and controlled the smooth function of freezers and refrigerators • Trained and updated local staff concerning all relevant issues regarding temperature control • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment Customer Service Executive World Courier Limited 2014 - 2019 • Developed and Intensified Customer Contacts • Escalated critical customer issues to supervisor to avoid lost revenue • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Responded to customer requests for products, services and company information. • Planned and Executed shipment orders • Recommended products to customers, thoroughly explaining details Sales and Marketing assistance Sikiwis SAS Jan 2013 – Aug 2013 • Assisted call-in customers with questions and orders. • Conducted basic market research to identify customer needs. • Contacted prospective customers through phone calls and emails to develop business. • Demonstrated products to customers during business meetings, answered questions and redirected objectives to positive features. • Developed marketing tools to promote company' products

Université Paris X Nanterre 2012-2013 International Strategic Management Master’s degree All Russian Academy of Foreign Trade 2007-2012 International Economics Specialty: logistics Expert’s degree

- Business Communication - Quality assurance Management - Confident Microsoft User - Troubleshooting

Английский Французкий

- Hardworking - Team Player - Responsible - Quick learner - Ambitious