Досвід роботи:
I have over 5 years of experience in hospitality, working across F&B and service roles where I developed strong guest relations, wine knowledge, and leadership skills. I trained new staff, supported smooth daily operations, and consistently delivered high standards of service. With my WSET Level 2 certification and hands-on floor experience, I bring both technical wine knowledge and the ability to engage guests with confidence. My time in Dubai also gave me international exposure and the ability to adapt to diverse clientele.
Освіта:
I hold a Master’s degree in Management and Governance from Siena University, which gave me strong foundations in leadership, organization, and decision-making. Alongside this, I completed the WSET Level 2 Award in Wines and have over 5 years of F&B and hospitality experience, including staff training and guest service. This combination of academic knowledge, wine education, and hands-on hospitality makes me well-prepared to contribute with both professionalism and passion.
Професійні та інші навички:
Wine Knowledge & Service: WSET Level 2 certified, confident in wine & food pairing, Champagne & rosé knowledge, and guest engagement.
Hospitality & Guest Relations: 5+ years in F&B, experienced in high-end service, upselling, and handling international clientele.
Leadership & Training: Trained new staff, supported daily operations, ensured consistent service standards.
Communication: Strong interpersonal skills, able to connect with guests from different cultures (experience in Dubai & Europe).
Problem Solving & Adaptability: Quick decision-maker in fast-paced environments, calm under pressure.
Management Background: Master’s degree in Management & Governance (Siena University) with knowledge of organization, teamwork, and operations.
Додатково:
I am available to join immediately and bring flexibility, professionalism, and passion for hospitality to the role.
