Администратор гостиницы - Рим
Зарплата 3500 € - KARNA PLUS d.o.o.

Responsibilities:

• Providing consulting support to hotel guests – assisting guests with inquiries, offering recommendations, and ensuring their needs are met throughout their stay.
• Crisis management – handling complaints and unexpected issues promptly, resolving conflicts, and maintaining service quality in challenging situations.
• Setting guests – organizing check-in and check-out procedures, ensuring a smooth arrival and departure experience with personalized attention.
• Communication with suppliers – coordinating with external vendors and service providers (laundry, cleaning, catering, maintenance), monitoring quality and deadlines.
• Receiving calls and emails – managing incoming calls and correspondence, providing professional responses, and addressing customer and partner requests in a timely manner.
• Booking rooms – processing reservations via phone, email, and online booking systems, confirming requests, and considering guests’ special preferences.
• Managing hotel load on booking websites – overseeing hotel occupancy on OTA platforms (Booking.com, Expedia, etc.), adjusting rates, availability, and promotions to maximize revenue.

Salary:

From €2500 to €3200 - per month, accommodation, three meals per day, airline tickets from Milan or Rome and back – at the employer's expense.

Requirements:

• education – secondary or secondary specialized;
• basic English language knowledge;
• punctuality, responsibility;
• experience in the hospitality industry;
• politeness, decency, no bad habits;
• age – between 26 and 35.

Leave the application, by filling out a feedback form, or by leaving a request on the website, or call the number 386071608484 (Viber/Whatsapp)