Онлайн-консультант - Другие страны
Зарплата 800 $ - Joinzy

2/2 work schedule from 10:00 to 22:00 (GTM+2)

Remote

Role Overview

The Outbound Call Operator is responsible for proactive communication with existing and potential customers through outbound calls. The main objective of the role is to increase customer engagement, promote company products and offers, reactivate inactive users, and build long-term relationships with clients. 

Key Responsibilities

• Make outbound calls to customers using the provided contact database
• Inform customers about new products, promotions, and special offers
• Conduct reactivation calls to inactive customers
• Increase customer engagement and activity
• Provide basic consultation regarding company products and services
• Handle customer objections and provide appropriate solutions
• Record call outcomes and customer feedback in the CRM system
• Escalate complex issues to relevant departments when necessary
• Follow company communication scripts and quality standards

Key Performance Indicators (KPIs)

• Number of outbound calls completed
• Conversion rate from calls to target actions (deposit, registration, activity)
• Customer retention and reactivation rate
• Call quality score (QA evaluation)
• Achievement of daily and monthly targets

Requirements

• Previous experience in a call center or customer support role 
• Strong communication and interpersonal skills
• Ability to persuade and handle objections effectively
• Clear and professional verbal communication
• Basic computer skills and experience working with CRM systems
• Ability to work in a fast-paced environment and meet targets
• Speaking english level minimal B2+ (Upper-Intermediate), British accent