Responsibilities and Duties:
- Manage and grow existing customer portfolio (achieve growth, up-selling and cross-selling).
- Handle all incoming lead requests and duly following-up on them to achieve our conversion rates goals.
- Generation of new leads.
- Active feedback reception, interacting with customers thus generating proposals for improvement of the platform and offering alternative solutions to their needs.
- Representing the company in events and visits to customers.
- Act as a moderator on the customer forum and chats.
Qualifications and Skills:
- Bachelor degree or about to graduate.
- Experience in sales/customer service roles.
- Advanced or native English and Spanish.
- Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
- Computer literacy.
- Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
- High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle at no quality loss.
- Multitasking skills – ability to switch focus easily within a high number of incoming tasks.
- Outstanding supreme time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
- Team player – because no great achievement is possible without team support.
What we offer
- Work in an international company where yet each person matters and where work in a satellite office does not leave you with an isolation feeling;
- Ability to influence your income by reaching your personal business development targets;
- Result-driven, friendly, and supportive team - we do an amazing job and are good friends after work;
- Selling a product of excellent quality - you know what you sell, why you sell it, how this product makes our world a better place, and you are not ashamed of what you do;
- A lot of interesting, versatile tasks which make every day unique - this is not the ordinary job that will get boring in a year;
- Training on company products, processes on a daily basis as we are equally responsible for your success as you are;
- Social package: professional and business training, individual foreign language training, corporate library, 20 fully covered psychological sessions, team building events, corporate presents, health insurance.
