Різноробочий - Абья-Палуоя
Зарплата 1500 € - Cryptopay

Cryptopay is a British company providing a financial service to provide easy access to the world of cryptocurrency. We currently employ over 100+ people. Our platform is growing rapidly, we are rapidly increasing the number of customers and aim to surround every one of them with care, so we are expanding our Customer Support team.

Who we're looking for:

You are a regular reader of news about modern technology. For you, technocracy is the next stage in the evolution of human thought, and digital assets, currencies and tokens are not an empty sound from an outsider. You clearly understand that English is vital, knowledge of additional languages makes your life easier and makes you even cooler, and curiosity is the key to success. Ready to get better and help others get better every day, ready not only to find new information but also to use it gracefully.

Finally, you want to work in a cool team and really change the world around you.

Do you recognise yourself? Congratulations, we need you! And you need us! 🙂

What you will need to do:

• Provide technical, informational and moral support to clients on site (in writing)
• Expand the HelpCenter's knowledge base, keep it up to date
• Interact with the development team (prepare feature request / bug reports based on customer analysis)
• Develop customer relations by providing a personalised service that focuses on long term collaboration

Optionally along with mastering the basic task pool will come:

• Customer Success, customer feedback collection and transfer into product development
• Tech support, and a deeper dive into customer interaction processes

What you need to be prepared for:

• We have a wide variety of clients from all over the world, the main support languages are English, Russian, German, Spanish and French
• Clients new to the world of digital assets are demanding, begging and need clarification, support, care and assistance in the world of digital assets
• Products are evolving, the list of products is expanding and the Customer Success team must always have up-to-date information

Our expectations:

• Cryptocurrency knowledge
• English (C1, but B2 negotiable)for written and oral communication
• German/French B2 with the ability to communicate and compose texts fluently.
• Copywriting skills
• Ability to multi-task
• Ability to work with GoogleSheets/Docs/Slides
• Computer skills (don't be afraid to learn how to use new tools, know basic news skills)
• Familiarity with Mac
• Simple coding skills
• High learning speed, flexibility, adaptability
• High degree of responsibility and autonomy
• Attentive, polite, sincere desire and willingness to help people

Our expectations are not a mere formality - they are foundational elements of the character and skills we want to see.

A plus will be:

• Knowledge of additional European languages
• Experience of working in finance
• Experience of working in distributed teams remotely

What we are willing to offer:

• Working in a friendly and energised team of cool professionals
• Shift work schedule
• Remote working (with the possibility of office visits if desired/needed)
• Professional development prospects
• Open to each other colleagues and funny jokes at every corner :)

If you are interested in what you have just read, feel free to apply, even if your experience does not exactly match the description. We are always looking for interesting, dedicated and curious people to join our team!

Important!

Your cover letter should include a short introduction about yourself, your skills and what exactly made you want to join us.

Spice it all up with a handwritten explanation of how blockchain technology opened a way to cryptocurrencies' creation, and tell us in your own words what bitcoin is and what you think makes it different from all other currencies.

Send your resume to j.senik@cryptopay.me