What You Will Be Doing:
- Receiving and processing incoming requests, providing consultation and support to office employees
- Resolving incidents and service requests primarily related to macOS and Linux Ubuntu
- Promptly assisting employees in troubleshooting, identifying, localizing, and resolving errors
- Organizing workspaces for new employees, including preparing equipment and granting access
- Maintaining office equipment such as meeting rooms and printers
- Maintaining server equipment, including mounting servers in racks
- Interacting with suppliers and service departments
- Keeping records of equipment in the database, receiving and transporting equipment within the office
- Creating user and colleague instructions, and keeping the knowledge base up to date
- Assisting in equipment procurement
- Resolving complex issues and problems, coordinating work, and collaborating with other IT department departments
What We Hope to See in You:
- At least 1 year of experience in a similar position
- Experience in supporting users on macOS and Linux Ubuntu
- Experience with ticket systems (e.g., YouTrack, Yandex.Tracker)
- Familiarity with SaaS solutions such as Slack, Notion, and Google Workspace
- Understanding of local network principles and experience with Ubiquiti network equipment
- Knowledge of macOS and Linux Ubuntu, including installation, configuration, recovery, and network service and access rights management
- English proficiency at or above the Upper Intermediate level
Would be a plus:
- Google Workspace administration knowledge
- Certifications or courses in macOS and Linux (e.g., CCNA, RHCSA)
- Experience with infrastructure monitoring and management tools
- Experience with server equipment and rack installation installation of server equipment in racks
Why Join Us?
- Competitive compensation above the market with bonuses twice a year up to 50% of annual salary
- Sophisticated internal training and development programs.
- Comprehensive health insurance.
- Reimbursement for sports activities.
- Engaging in corporate events twice a year.
- High level of influence and ownership of the process
- Work closely with experienced team in a flat organizational structure.
To know more about the opportunity please contact me in Telegram: @nbdypolly
