Менеджер поддержки - Киев
Зарплата 400 $ - Affica.pro

Responsibilities:

• Be responsible for serving platform users through channels, chat, and email;
• Opening and monitoring of internal and external tickets;
• Ensure delivery of requested demands;
• Analyze incidents and requests for support and services, promptly and correctly responding to customer requests, recording and solving according to technical procedures;
• Act in solving problems and doubts of customers;
• Responsible for effective customer relationship management and feedback;
• Ensure high customer satisfaction by being measured by ticket evaluation metrics (CSAT);
• Gather structured, data-driven insights and interact with the Customer Success team;
• Provide support to other departments in secondary activities related to support such helping with translations, sending emails, platform, payment systems, and SMSs testing;
• Analysis of accounts and documents to identify patterns of betting, transactions, and fraud;

Skills:

• Minimum experience of 6 months in any area of customer service, both in the context of face-to-face or online service;
• Residing in Azerbaijan;
• English at the conversational level (training and routine takes place in English);
• Basic knowledge of Windows and Microsoft tools, internet browsers;
• Availability for full-time work;
• Flexibility to adapt to rapid changes;
• Attentive, punctual and patient;
• Willing to work a flexible work schedule.
• Desirable: Knowledge of help desk tools (Freshdesk, Zendesk, MilDesk, etc).

We Offer

• Full-time, remote work
• Training for an in-demand IT industry position
• Supportive management and an ambitious, friendly team
• Career growth opportunities

Important: We are looking for an employee from Azerbaijan only, some tasks require local residence