Вакансия "Online Chat Support Agent (Remote, English Required)" - Одесса

We’re looking for a responsible and detail-oriented Online Chat Support Agent to join our fully remote team 🌍. Your role will be to provide high-quality customer support in English via online chat, following our internal processes and procedures.

📌 Key Responsibilities:

• 💬 Provide professional customer support via online chat in English
• 📑 Follow internal guidelines, processes, and quality standards
• 🤝 Help users resolve their issues and navigate services or products

👤 Our Ideal Candidate:

• 🗣 Has at least Intermediate (B1+) English level
• 🌱 Eager to learn and grow within the company
• 💻 Owns a laptop or desktop computer and a high-speed internet connection
• ⏰ Responsible, punctual, and motivated to work in a team

💵 Salary and Conditions:

• 🎓 Training is paid (after passing a test with at least 80% correct answers and completing 6 solo shifts)
• 🧪 Trial period pay: $2/hour (based on hours worked)
• 📈 After the trial period:

  • Base pay: $400/month for 15 shifts (12 hours each)

  • Bonus: up to $160/month (based on performance, quality, and experience)
• 💳 Salary paid twice a month: $200 advance + balance

⏰ Work Schedule:

• 📅 2/2 shift schedule, 12-hour shifts
• 🌞 Day shifts: 08:00–20:00 or 10:00–22:00 (assigned during onboarding)
• 🌙 Night shifts: 20:00–08:00

🎁 What We Offer:

• 🏡 Fully remote position
• 🎓 Paid training and internship
• 🌴 20 paid vacation shifts per year
• 🤒 14 paid sick shifts per year
• 🎉 5 additional paid day-offs annually
• 👥 Friendly, supportive team and meaningful work

📲 Для подробной информации пишите в Telegram: @EugeneGulinski